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Metrics & Measurement
January 5, 2025
PhishFirewall Team

The ROI of Human Risk Management: Calculating the Cost of Resilience

How to build a business case for Autonomous HRM. Calculate the financial impact of risk reduction and operational efficiency savings.

Cybersecurity is an investment, not a cost center. Yet, CISOs struggle to prove this to the CFO. Human Risk Management (HRM) offers the clearest path to demonstrable ROI in the security stack.

The Two-Pronged ROI Model

ROI comes from two sources: Risk Avoidance and Operational Efficiency.

1. Risk Avoidance

The cost of a single breach averages $4.45 million (IBM).

Formula:

(Avg Breach Cost) x (% Probability Reduction) = Value

If HRM reduces phishing susceptibility by 90%, you are massively reducing the dominance of the primary attack vector.

2. Operational Efficiency

The cost of manual administration.

Formula:

(Admin Hourly Rate) x (Hours Saved/Year) = Savings

Switching to Autonomous HRM saves ~500 hours/year.

The Insurance Factor

Carriers are now mandated to assess "Controls Effectiveness." Organizations with a data-driven HRM program often qualify for:

  • Lower premiums (up to 15% reduction).
  • Higher coverage limits.
  • Reduced deductibles.
Key Takeaway
"When presenting to the board, lead with the Efficiency savings (hard dollars today), then close with the Risk savings (strategic protection)."

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