Is your security program working, or is it just noise? To prove ROI and improve security, you need to measure impact. Here are the clear signals of success.
The Big 4 Metrics
1Click Rate
The 'Phish-Prone Percentage'. Goal: Trend downward from ~30% to <5%.
2Reporting Rate
How many report the threat? This measures proactivity. Goal: Trend upward.
3Completion Rate
Are they doing the training? Goal: 100%. Low completion = poor engagement.
4Incident Rate
Real-world malware/breaches. The ultimate lagging indicator.
Tools of Measurement
Phishing Simulations: Test behavior, not just knowledge.
Quizzes: Assess theoretical knowledge gaps.
Surveys: Qualitative data on employee confidence and sentiment.
Reporting to the Board
Speak Their Language
Executives care about risk and money. Don't just show a graph of 'emails sent'. Show the correlation between Training Campaigns and Risk Reduction (drop in click rate).
Key Takeaway
"Measurement is about improvement. Use these metrics to identify weak spots—like a department that keeps clicking—and target your resources there."
