Illusion of external agency

Category:

Not Enough Meaning

Definition:

The belief that an external force or agent is causing one’s actions, even though the actions are internally driven.

Published on
September 4, 2024
Updated on
September 4, 2024
Not Enough Meaning

Learning Objectives

What you will learn:
Understand the concept of the Illusion of external agency
Recognize the Impact of the Illusion of external agency in cybersecurity
Strategies to mitigate Illusion of external agency

Other Cognitive Biases

Author

Joshua Crumbaugh
Joshua Crumbaugh
Social Engineer

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The Psychology behind the Illusion of external agency:

The illusion of external agency is a fascinating psychological phenomenon that underscores the complexity of human cognition and self-perception. When individuals believe that their actions are predominantly influenced by external forces—be it other people, societal expectations, or even chance—they often neglect the internal motivations that truly drive their decisions. This misattribution can stem from a variety of factors, including social pressures, cultural narratives, and the inherent desire to find meaning in one’s actions. By attributing responsibility to external agents, individuals may experience a diminished sense of personal agency, leading to feelings of helplessness or victimization, which in turn affects their overall mental well-being.


This cognitive bias also creates a feedback loop that can distort an individual’s self-image and decision-making processes. When one perceives their actions as externally dictated, it can engender a reliance on external validation and approval, further reinforcing the belief that they lack control over their lives. Such a mindset can hinder personal growth and self-efficacy, as individuals may become less likely to take initiative or responsibility for their choices. In contexts such as cybersecurity, this can manifest as a reluctance to engage critically with technology, as users may believe that their safety is solely dependent on the measures put in place by others, rather than recognizing their role in safeguarding their own information. Ultimately, understanding the illusion of external agency is essential for fostering a more empowered approach to personal decision-making and accountability, as it encourages individuals to cultivate a greater awareness of their internal motivations and the consequences of their actions.

How To Differentiate the Illusion of external agency from other cognitive biases?

The illusion of external agency is distinct from other cognitive biases in the sub-category of thinking we know what others are thinking because it specifically involves attributing one’s own actions to external influences rather than internal motivations. While biases like the fundamental attribution error focus on how we misinterpret others' behaviors, the illusion of external agency highlights an individual's misattribution of their own agency, creating a false sense of control or direction. This distinction emphasizes the internal versus external locus of control, where the illusion of external agency can lead to a diminished sense of personal responsibility and autonomy.

How does the Illusion of external agency apply to Business Operations?

Scenario:
A cybersecurity firm is conducting training sessions for its employees to raise awareness about phishing attacks. During the session, employees are shown various phishing emails and are asked to identify which ones are legitimate and which ones are scams. After the training, many employees express confidence in their ability to recognize phishing attempts. However, a follow-up survey reveals that a significant number of them still fall for phishing emails, believing that they can easily spot scams based on their training.Application:
The employees' belief that their ability to identify phishing attempts is primarily influenced by external factors—such as the training session—illustrates the illusion of external agency. They attribute their confidence to the training rather than acknowledging their own internal decision-making processes when confronted with phishing emails. This bias leads them to overlook critical thinking and the need for personal vigilance in their cybersecurity practices.Results:
As a result of this misattribution, employees continue to fall victim to phishing attacks, believing that external training alone will protect them. This not only jeopardizes their personal information but also places the entire organization at risk. The firm experiences an increase in security breaches due to these preventable incidents, leading to financial losses and damage to its reputation.Conclusion:
The illusion of external agency highlights the importance of fostering a culture of personal responsibility and active engagement in cybersecurity practices. By encouraging employees to recognize their internal motivations and the role they play in their own security, organizations can empower them to take proactive steps in safeguarding sensitive information. Addressing this cognitive bias is crucial for enhancing overall cybersecurity resilience and protecting businesses from potential threats.

How do Hackers Exploit the Illusion of external agency?

Scenario:
A social engineer poses as a trusted IT support member and contacts employees of a company, claiming that they need to update their login credentials due to a security breach. The employees, feeling a sense of urgency and believing that the external threat is driving their actions, comply without questioning the legitimacy of the request.Application:
The social engineer exploits the illusion of external agency by creating a scenario where employees believe their actions are being dictated by an external threat. This cognitive bias leads them to overlook their internal decision-making processes and critical thinking skills when it comes to handling potential security threats. They are more likely to comply with requests that they perceive as necessary for their protection, rather than questioning the authenticity of the situation.Results:
As a result of this manipulation, several employees unwittingly provide their login credentials to the social engineer. This breach of security leads to unauthorized access to sensitive company data, resulting in financial losses, compromised customer information, and damage to the company's reputation. The organization faces not only the immediate consequences of the breach but also the long-term impact of diminished trust among clients and stakeholders.Conclusion:
The illusion of external agency illustrates how social engineers can exploit cognitive biases to manipulate individuals into compromising their security. By fostering an environment where employees understand the importance of critical thinking and personal responsibility, organizations can mitigate the risks associated with such attacks. Building awareness around this cognitive bias is essential for enhancing overall cybersecurity and empowering employees to make informed decisions in the face of external threats.

How To Minimize the effect of the Illusion of external agency across your organization?

Defending against the illusion of external agency in the context of cybersecurity requires a multifaceted approach that emphasizes personal responsibility, critical thinking, and a proactive stance toward security. Organizations can implement regular training sessions that not only inform employees about potential threats but also encourage them to reflect on their decision-making processes. By fostering an environment where individuals are encouraged to share experiences, discuss their thought processes, and analyze their responses to potential security threats, companies can create a culture of awareness and vigilance. This approach helps employees recognize that while external factors, such as training and support from IT, are important, their own actions and decisions play a crucial role in maintaining security.


Management can further safeguard against the risks associated with the illusion of external agency by actively promoting a mindset that emphasizes internal accountability. This can be achieved through tailored workshops that focus on developing critical thinking skills and enhancing employees’ ability to assess situations independently. Encouraging employees to question requests and verify information before acting can reduce the likelihood of falling victim to social engineering tactics. By reinforcing the notion that security is a shared responsibility, management can cultivate a workforce that is not only aware of external threats but also equipped to respond effectively and responsibly.


Additionally, organizations should incorporate simulations of potential security scenarios, such as phishing attacks or social engineering attempts, into their training programs. These simulations provide employees with practical experience in identifying and responding to threats while highlighting the importance of their internal decision-making processes. Such hands-on approaches can effectively counteract the illusion of external agency by allowing employees to practice discernment and reinforce their personal agency in security matters. By embedding these simulations within a framework of real-time feedback, management can help employees understand the implications of their choices and the significance of maintaining a proactive stance toward security.


Ultimately, addressing the illusion of external agency involves creating an organizational culture that values personal empowerment and encourages critical engagement with security practices. By dismantling the belief that external forces dictate actions, organizations can foster resilience against manipulation by malicious actors. This not only protects sensitive information but also enhances the overall security posture of the organization. By recognizing the interplay between internal motivations and external influences, both management and employees can work together to create a more secure environment that prioritizes individual accountability and proactive decision-making.


Meet The Social Engineer

Joshua Crumbaugh

Joshua Crumbaugh
Recognizing the challenges and variation in applying psychology theory to real-world environments, I founded PhishFirewall, a security awareness and phishing training company built on these principles I’ve spent my career refining. We test and apply these concepts in diverse and practical ways to fit each organization’s unique needs.

I invite you to benchmark my company and discover how even slight changes in your approach can yield tremendous impacts on your organization’s security posture.

Hi, I’m Joshua Crumbaugh, and I’m proud to say that for over 20 years, I’ve been one of the leading Ethical Hackers in the United States. I’ve had the privilege of leading Red Teams for Fortune 500 companies, banks, governments, and large-scale enterprises, and and I routinely advises law enforcement agencies across the country and other industry leaders on emerging threats posed by human vulnerability.

The constant evolution of technology has advanced the tradecraft of exploiting people, but the good news is that people can be trained to become the most effective line of defense in any organization. Let’s work together to turn your people into your strongest line of defense.

What is PhishFirewall?

PhishFirewall is an emerging leader in people cybersecurity solutions designed to stop users from clicking on phish and empowers them to operate securely in the workplace.

AI autonomously delivers comprehensive awareness training and phishing simulations to optimize an organization's security posture and provides a one stop solution for industry specific compliance requirements. Unlike traditional tools, it provides zero campaign management, allowing administrators to strategically manage their priorities, with the added benefit of offering a streamlined, one-time setup with ongoing personalized training.
Key Benefits
Fully automate administrative management, reporting, and "just in time" communications.
Reduce organizational risk by 34% through customized training.
Increase employee engagement and performance by 42% without the punitive measures
“You set your people up in this system, and it just does it. It does it all."
– CISO, State Government
>80,000 Employees
“Once you see this in action, you can’t go back to the old way of training and testing.”
– CEO, Major Logistics Firm
>10,000 Employees
“This is security training 2.0, even the doctors do it!”
– CISO, Large Hospital
>30,000 Emoloyees

Key Features

Role-Based Phishing and Training

Tailor phishing simulations and training to each user’s role within the organization.

Customized Interaction and Testing

Adaptive training and testing based on individual performance and vulnerabilities for a personalized growth experience.

60-Second Training Modules

Quick, impactful training modules delivered in 60 seconds or less to fit seamlessly into your employees' day scaled at the frequency you want.

Complete Compliance Frameworks

Tailor phishing simulations and training to each user’s role within the organization.

Fast-Track Compliance

Accelerate your path to compliance with streamlined onboarding.

“Report a Phish” Button

Empower users to report suspicious emails with one click, improving overall security, speed of containment, and reduce the reach within the organization.

Multi-Language Delivery

Connect a global audience with training modules available in multiple languages.

Dual Coding Engagement

Enhance learning retention through dual coding techniques for better understanding and performance.

Extensive Training Library

Access a vast library of training materials that cover a wide range of security topics.

Customizable Training Modules

Create and deploy your own training modules to address specific needs within your organization.

Auto-Generated Reporting

Easily access automated reports that track progress and highlight areas for improvement.

User Report Cards

Provide individual feedback through user report cards, helping employees track their performance.

Organizational Leaderboards and Summaries

Foster healthy competition and track overall progress with organizational leaderboards and performance summaries.

Interactive Charts and Graphs

View trend analysis and performance distributions in real-time through dynamic, easy-to-read charts and tables.

Best-in-Class Administrative Dashboards

Manage your training programs effortlessly with intuitive, best-in-class dashboards designed for ease of use.

One-Day Setup

Get up and running quickly with a setup process that takes just a few hours.

Scalability

Effortlessly onboard new users and can be scaled to an organization of any size.

More In the Pipeline

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